Good HR practice within the meetings and events industry – navigating today’s challenges
Next in our series of guest editors, we'd like to introduce HR expert Kate Goodman, a member of the CIPD and a Mental Health First...
Over the years, I’ve been to many exhibitions, forums, workshops, networking events and educational trips and now I’m quite selective about the ones that I attend. It’s important to use my time well and I need to make sure that my clients will benefit from the places I visit and people that I meet.
Last year, I went to and M&I Forum in Sorrento, IMEX America and The Meetings Show in London. I attend a different event every year to get a wide view of the conference industry, make new connections, catch up with old contacts and keep in touch with what’s going on.
There are several organisers of forums and I feel that these events give us three main benefits:
• One-to-one meetings with a selection of hotels and venues who really want to do business with you. There’s time to talk about my clients’ events and how they will match the venues.
• Introduction to a destination, to see how it can work for your clients. You’ll experience a hotel, offsite dining options and activities in the area, so by the end you’ll understand what that destination can offer, and the logistics involved.
• Networking opportunities, with venues, agents and corporate organisers. It’s a great way of learning what’s going on in the industry, sharing experiences and benefiting from other people’s knowledge.
You’ll might have some free time during the event and be able to visit another venue or just explore the area and get a personal perspective of the destination.
IMEX in Frankfurt, IBTM in Barcelona, IMEX in Las Vegas, The Meetings Show in London and many more … there are plenty to choose from.
I hadn’t been to IMEX America for years and went specifically to talk to North American venues for a client who regularly holds events there. I attend to the European shows for European destinations and The Meetings Show for the UK venues, but usually only go to one every couple of years.
The exhibitions are great to meet everyone in one place, although there is very little time to explore the destination whilst you’re there. You’re committed to pre-booked appointments and it’s worth keeping some time free to walk the show, see what’s new, catch up with old contacts and attend educational sessions. IMEX is well organized and the appointment booking system is flexible, so that if you get a last-minute brief it’s possible to change your diary to suit.
• Wasting time, but I think that applies to all of us. I don’t want to leave home in the early hours, to catch a plane which arrives at the destination at 10am for an event that starts in the evening. If that’s necessary because of the flight times, then I arrange site visits myself, during the day at competitors’ venues, which is probably not what the host venue wants.
• A packed diary of appointments at an exhibition. I’ve been allocated meetings at times before I arrive at the event and with exhibitors of no interest. How is that of benefit to either of us? A couple of breaks during the day are essential to eat and collect your thoughts before the next session.
Knowledge is key to us all and when I attend an industry event I always learn something unexpected. The forums and exhibitions are constantly evolving and for me, these are about keeping in touch with what’s going on, finding out about new venues and experiencing something different.