How to source a neuroinclusive venue

The meetings and events industry has made impressive progress in improving accessibility. However, as our understanding of inclusion evolves, it’s clear that ramps, lifts, and hearing loops are just part of the picture.

For many delegates, true accessibility isn’t just about physical access. It’s about how they experience the environment around them. Consider the noise levels, lighting, communication style, and even the predictability of the event schedule.

That’s where neuro-inclusive design comes in. It’s about creating event spaces that consider sensory, cognitive, and emotional needs so that every delegate, whether neurotypical or neurodivergent, can feel comfortable, confident, and included.

As awareness of neurodiversity grows, venue-finding specialists and event planners have an opportunity to take the lead. By asking the right questions and sourcing venues that embed neuro-inclusion into their design and operations, we can help clients deliver events where everyone can thrive.

1. Clear and calm communication

Neuro-inclusion begins long before an event starts. For many neurodivergent individuals, unpredictable or unclear information can be a significant barrier. Clarity, structure, and visual guidance help delegates feel prepared and at ease.

What to look for in a venue:

• Pre-event visual maps, floor plans, or virtual tours available online.
• Signage with clear icons and minimal jargon.
• Straightforward arrival and registration instructions.
• Consistent pre-event communication outlining what to expect on the day.

Why it matters: Predictability reduces stress. When delegates know what’s coming, they can focus on engaging with the event, not managing uncertainty.

2. Sensory-considerate environments

The sensory experience of a venue, including lighting, acoustics, scent, and temperature, can have a profound effect on comfort and concentration. A neuro-inclusive venue doesn’t assume one size fits all, it offers choice and control.

What to look for:

• Adjustable lighting or the option to dim harsh LED lights.
• Acoustic design that limits echo and background noise.
• Quiet or wellness rooms for decompression.
• Awareness of sensory triggers, such as flashing screens or strong scents.

Why it matters: These design considerations help all delegates feel comfortable whilst improving focus, engagement, and overall event satisfaction.

3. Flexible layouts and delegate choice

Creating spaces that offer autonomy and flexibility is central to neuro-inclusion. Delegates should be able to engage on their own terms. Whether that means sitting near an exit, stepping out for a break, or joining a quieter discussion group.

What to look for:

• Seating layouts with accessible routes and less crowded corners.
• Breakout zones for quieter or small-group participation.
• Hybrid or alternative participation options for those who need more control over their environment.
• Adaptable spaces that transition easily between different energy levels or sensory intensities.

Why it matters: Flexibility empowers delegates to manage their experience without needing to make special requests, leading to a more inclusive atmosphere for everyone.

4. Trained and empathetic staff

The most inclusive physical space can fall short if the people running it aren’t equipped to understand diverse needs. Training is therefore fundamental to creating a truly neuro-inclusive experience.

What to look for:

• Staff who are trained in neurodiversity awareness and communication styles.
• Policies for supporting delegates experiencing sensory overload or anxiety.
• Inclusive values that are visible across all departments, from reception to catering.

Why it matters: A knowledgeable, empathetic team can make all the difference. This ensures every interaction is respectful and consistent.

5. Continuous learning and accreditation

Neuro-inclusion isn’t a single achievement; it’s an ongoing process of learning, feedback, and refinement. Accreditation frameworks now exist to help venues measure and formalise their commitment to inclusion.

What to look for:

• Participation in structured frameworks such as Welcome Brain Consulting’s Neuroinclusive Venue Accreditation.
• Mechanisms for post-event feedback focusing on comfort and accessibility.
• Evidence of regular training updates or operational reviews.

Why it matters: Accreditation gives planners confidence. It provides a trusted benchmark and demonstrates that inclusion is embedded into the venue’s culture, not added as an afterthought.

Case study: The Eastside Rooms – what ‘gold’ looks like

One venue leading the way is EDGE Venues Member, The Eastside Rooms in Birmingham, which recently became the first in the world to achieve Gold accreditation under the Neuroinclusive Venue Accreditation framework, developed by Welcome Brain Consulting.

This recognition followed a comprehensive review of the venue’s entire operation, from communication and signage to staff training, room design, and feedback processes. The Eastside Rooms introduced wellness and quiet spaces, enhanced its pre-event information, and trained its entire team to understand and support neurodivergent guests.

Importantly, the venue describes its Gold status as “a step on a continuing journey”,  recognising that inclusion requires constant listening, learning, and evolution.

For the wider industry, it’s a powerful example of what genuine neuro-inclusion can look like in practice, and a model that others can aspire to.

The EDGE perspective

As event professionals, we know that inclusivity goes hand in hand with great delegate experience. Sourcing neuro-inclusive venues shouldn’t just look at compliance, its important to consider care, respect, and creating environments where people feel at their best.

At EDGE Venues, we’re continually exploring ways to highlight venues that take accessibility and inclusion seriously, helping event planners make informed choices that reflect modern values and diverse delegate needs.

Because when a venue is designed with every mind in mind, everyone benefits.