Good HR practice within the meetings and events industry – navigating today’s challenges
Next in our series of guest editors, we'd like to introduce HR expert Kate Goodman, a member of the CIPD and a Mental Health First...
RBH properties boosted by customer service recognition
Several properties operated by UK independent hotel management company, RBH, have been given the BVA BDRC seal of approval following glowing customer service feedback.
Nine hotels within the RBH portfolio were named among BVA BDRC’s VenueVerdict Gold Standard Accreditations, with a further nine properties commended for their performance in 2018.
The recognition comes from the only meetings accreditation programme driven solely by the voice of the customer, with scores generated following event feedback from meeting bookers and event hosts between January and December 2018.
The hotels which have achieved BVA BDRC Gold Standard Accreditations for 2018 are:
Ashford International Hotel, Chesford Grange Hotel, Crowne Plaza London – Docklands, Crowne Plaza Reading, DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, Dunston Hall, The Cheltenham Chase Hotel, Doubletree by Hilton Oxford Belfry and The Queens.
Rob Ledson, group director of Sales at RBH, said: “Our properties have consistently produced exceptional VenueVerdict scores over recent years, and 2018 was no exception.
“It goes without saying that we’re thrilled to see our teams’ hard work and commitment to providing first class service and facilities for meetings and events clients recognised. Our focus is to ensure these standards are maintained in 2019.”
BVA BDRC is the UK’s largest independent research consultancy and BVA BDRC VenueVerdict accreditations are based entirely on genuine, verified customer feedback, reflecting the cream of the nation’s meetings providers.
