From the 1st of January Hilton will implement a new guarantee and cancellation policy guidelines for individual reservations.
The new guidelines will allow penalty free cancellations and will require, guests to guarantee, at a minimum, their reservations and cancel by 11:59 p.m. local hotel time, the day prior to arrival.
The cancellation policy will apply to all hotels and guests, including, HHonors Diamond and Gold members. This change will bring consistency to existing policies that vary across properties and markets and will reduce confusion for guests.
Under the new cancellation guidelines, late cancellation will result in a charge of one night’s room fee and applicable taxes, place. If the reservation required a deposit, then the guest will forfeit the complete deposit. Corporate (CNR) and Local Negotiated Rate (LNR) plans will not be changed due to the new guidelines.
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